Terms of Service

This is the online shop of Actioil Deutschland GmbH.

1. Scope
The following general terms and conditions regulate the contractual relationship between Actioil Deutschland GmbH and consumers and entrepreneurs who order and buy goods via our online shop.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
If a company uses conflicting, additional or deviating conditions from our terms and conditions, their validity is hereby contradicted. They only become part of the contract if we have expressly agreed to this in writing.

2. Conclusion of the contract
1. The contract languages are German and English.
2. The offers on the Internet represent a non-binding invitation to you to order goods.
3. You can add one or more products to the shopping cart. In the course of the ordering process, you enter your data and requests with regard to the method of payment, delivery modalities, etc. Only when you click on the order button do you submit a binding offer to conclude a purchase contract.

4. We are entitled to accept your offer within 1 working day by sending an order confirmation by email. If the deadline specified in sentence 1 has expired without success, your offer is deemed to have been rejected, ie you are no longer bound by your offer.

5. Customer information: Storage of your order data, correction notice
Your order with details of the concluded contract (e.g. type of product, price, etc.) will be saved by us. The terms and conditions
we will send you in text form. You can also access the terms and conditions at any time after the contract has been concluded via our website.
b.As a registered customer, you can access your past orders via your customer account.
c. You can correct your entries at any time before submitting the order using the delete button. We'll keep you informed along the way
the ordering process via further correction options. You can also start the ordering process at any time by closing the browser
Quit the window completely.

4. Reservation of title
The purchase remains our property until full payment.

5. Transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to lodge a complaint or to contact you has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.
The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration is transferred to you as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise assigned to carry out the shipment. The duty of inspection and notification of defects regulated in Section 377 of the German Commercial Code (HGB) applies to merchants. If you omit the notification regulated there, the goods are considered approved, unless it is a matter of a defect that was not recognizable during the examination. This does not apply if we have fraudulently concealed a defect.

6. Warranty
The guarantee is based on the statutory provisions.

7. Limitation of Liability
We exclude liability for slightly negligent breaches of duty, provided that these do not concern essential contractual obligations, damage from injury to life, limb or health or guarantees or claims under the Product Liability Act are affected. The same applies to breaches of duty by our vicarious agents and our legal representatives. One of the essential contractual obligations is, in particular, the obligation to hand over the item to you and to provide you with ownership of it. Furthermore, we have to provide you with the item free of material and legal defects.

You will also receive the general terms and conditions by email when you place an order.

Cancellation instruction and form

1. Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.

2. Withdrawal period
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

3. Address
To exercise your right of withdrawal, you must contact us (Actioil Deutschland GmbH, c / o Harvestehuder Verwaltungs- und Beteiligungsgesellschaft mbH, Neuer Jungfernstieg 17, D-20354 Hamburg, info@actioil.eu, T +49 (0) 89/57959622) by means of a a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

4. Compliance with the deadline
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

5. Consequences of withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

6. Right of retention
We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

7. Return of the goods
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

8. Return costs
You bear the direct costs of returning the goods.

9. Compensation for value in contracts for the delivery of goods
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Withdrawal form
If you want to cancel the contract, please fill out this form and send it back.

To Actioil Deutschland GmbH, Neuer Jungfernstieg 17, 20354 Hamburg, info@actioil.de]:

I / we (1) hereby revoke the contract concluded by me / us (1) for the purchase of the following goods (1) / the provision of the following service (1), ordered on (1) / received on (1 ), Name of the consumer (s), address of the consumer (s), signature of the consumer (s) (only if this is notified on paper), date

(1) Delete where inapplicable.

Download sample cancellation form PDF .


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